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Help & Contact
Click here to discover complete answers to frequently asked questions on our dedicated page.
How can our support help you today?
Order Tracking
Worldwide Shipping
B2B / Invoices
Parts Compatibility
After-Sales / Order Issues
Returns & Exchanges
Order Tracking
Your order confirmation email indicates an estimated delivery date. Have you checked it?
If your package has already been shipped, the tracking number is immediately available in your Customer Account (Order History).
Parts compatibility
Website menus, available filters, and product pages almost always indicate compatibility years.
Tip: Please provide your VIN number (box E on the registration document) so we can best assist you.
Worldwide & Overseas Delivery
We deliver worldwide via DHL or national postal networks.
Outside the European Union, sales are tax-free, and customs duties upon arrival are the responsibility of the recipient.
After-Sales / Order Issues
Did a product arrive damaged, is an item missing, or did we send the wrong reference? We are sorry for the inconvenience.
Important: For immediate processing, please prepare photos of the package, the shipping label, and the product before contacting us.
Returns & Exchanges
14-day window for new, unused products returned in their original packaging (excluding customized products).
Exchange: We accept exchanges! Specify the new reference you want to receive a quote including return and reshipping costs.
Professional Area
We offer specific rates and tax-free invoicing (outside France) for professionals in the motorcycle industry.
Contact our team to get your commercial terms by sending us your business registration and VAT number.